Privacy Policy

Last updated: September 30, 2026

Livitek Solutions LLC ("Livitek Solutions," "Livitek," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, contact us, schedule a consultation, communicate with us by phone or text message, or use our consulting services.

Information We Collect

We may collect information that you provide directly to us, including:

• Your name, company name, job title, email address, phone number, and website.
• Information about your business, team, current systems, project needs, budget, timing, or requested services.
• Information submitted through contact forms, intake forms, scheduling tools, email, telephone calls, text messages, meetings, or files you choose to provide.
• Communication preferences and consent records, including whether and when you agreed to receive text messages.
• Information needed to prepare proposals, deliver consulting services, provide support, and manage our business relationship.

When you call or text a Livitek business number, our communications provider may process call and message information such as the originating and destination phone numbers, date, time, duration, call outcome, message content, voicemail recordings, and automated voicemail transcripts. If live-call recording is enabled for a particular interaction, Livitek will provide any notice or obtain any consent required by applicable law.

We may also collect limited technical and usage information, including pages visited, device and browser type, approximate location, referring website, cookie or analytics identifiers, and security, performance, and diagnostic logs.

How We Collect Information

We may collect information through:

• This website and its contact or intake forms.
• monday.com forms and customer relationship management workflows.
• Calendly or other scheduling tools.
• Aircall or other business calling and messaging tools.
• Email, telephone calls, text messages, virtual meetings, and direct business communications.
• Website hosting, analytics, security, and performance services.
• Information that customers, prospective customers, partners, or authorized representatives provide to us.

How We Use Information

We may use information to:

• Respond to inquiries and recommend appropriate next steps.
• Schedule consultations, meetings, demonstrations, training, and service appointments.
• Provide monday.com consulting, Aircall setup, workflow design, implementation, integration, training, support, and related services.
• Prepare proposals, statements of work, project plans, invoices, and customer communications.
• Return calls, respond to messages, provide requested information, and follow up on service inquiries.
• Send service-related text messages to people who have provided the required consent.
• Maintain customer and prospect records, manage projects, and improve our operations.
• Protect our website, systems, customers, and business from misuse, fraud, or security threats.
• Comply with legal, regulatory, tax, accounting, and contractual obligations.

Text Messaging and SMS Consent

If you expressly opt in to receive text messages from Livitek Solutions, we may send messages related to customer inquiries, consultation scheduling and reminders, requested service information, project or support updates, and other communications described at the point of consent.

Message frequency varies based on your interactions with Livitek. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any product or service.

You may opt out at any time by replying STOP to a Livitek text message. You may reply HELP for assistance or contact us at sales@liviteksolutions.com. Opting out of text messages does not prevent us from responding through another channel when permitted or required.

Livitek retains records of SMS consent and opt-out requests as reasonably necessary to document preferences, operate the messaging program, and comply with applicable requirements.

Mobile Information and SMS Consent Data

Livitek does not sell, rent, or share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be processed by service providers that support Livitek's communications and customer-service operations. Text-messaging opt-in data and consent are excluded from all other categories of information sharing and will not be shared with any third parties.

Third-Party Service Providers

We use service providers to operate our website, manage inquiries, schedule meetings, communicate with customers, and deliver services. These providers may include monday.com for forms and CRM workflows, Calendly for scheduling, Aircall for business calling and messaging, Google services for email or analytics, Netlify for website hosting, GoDaddy for domain or email services, and other providers used for business operations.

These providers may process information on our behalf according to their agreements with Livitek and their own privacy terms. We provide them only with information reasonably necessary to perform the relevant service.

How We Share Information

We may share information:

• With service providers working on our behalf to host the website, manage communications, schedule meetings, maintain systems, provide customer support, process business records, or deliver contracted services.
• With professional advisers when reasonably necessary for legal, accounting, insurance, security, or compliance purposes.
• When required by law, legal process, or government request.
• When reasonably necessary to protect the rights, safety, property, or security of Livitek, our customers, or others.
• In connection with a business transaction such as a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

We do not sell personal information. Mobile contact information and text-messaging opt-in data are subject to the additional restrictions described above.

Cookies and Analytics

Our website may use cookies or similar technologies for essential functionality, security, performance, and analytics. Where required, you may be offered choices about nonessential cookies. Information collected through analytics tools is used to understand website activity and improve our content and services.

Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain customer and business records, document communication preferences, resolve disputes, enforce agreements, improve operations, and comply with legal or regulatory obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, email, telephone, messaging, or online service can guarantee complete security, and we cannot guarantee that information will never be accessed, used, or disclosed without authorization.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of information you provided to us. You may also ask questions about our privacy practices or update your communication preferences. Some information may need to be retained for legitimate business, legal, security, compliance, or recordkeeping purposes.

To stop SMS messages, reply STOP. To request SMS assistance, reply HELP or email sales@liviteksolutions.com.

Children's Privacy

Livitek provides business services and does not direct its services to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices. We will publish the updated version on this page and revise the "Last updated" date.

Contact Us

For privacy questions, data requests, or communication-preference requests, contact:

Livitek Solutions LLC
Maryland, United States
Phone: +1 (443) 281-9871
Email: sales@liviteksolutions.com
Website: https://liviteksolutions.com

For messaging details, read our SMS Terms and Conditions.